1. Introduction

These Terms and Conditions ("Terms") govern your use of our sourcing and consultation services ("Services") provided by our company. By engaging our services, you agree to be bound by these Terms.

2. Service Description

Our Services include, but are not limited to:

Supplier identification and vetting

Product sourcing consultation

Quality control guidance

Supply chain optimization

Market research and analysis

3. Client Obligations

As our client, you agree to:

Provide accurate and complete information about your requirements

Respond promptly to requests for information or clarification

Pay all fees according to the agreed schedule

Conduct your due diligence on recommended suppliers

Comply with all applicable laws and regulations

4. Payment Terms

Payment terms will be specified in your service agreement. Generally, consultation fees are due upon booking, and project-based fees are payable according to agreed milestones. Late payments may incur additional charges.

5. Refund Policy

Our refund policy is designed to be fair and transparent:

Consultation fees: Refundable within 24 hours of booking if cancelled before the scheduled session

Project-based services: Refunds available for undelivered work only, calculated based on completed milestones

Custom research reports: Refundable within 48 hours if work has not commenced

Supplier lists: Non-refundable once delivered, due to the immediate value provided

All refund requests must be submitted in writing and will be processed within 5-10 business days. Refunds for services already rendered or partially completed will be prorated based on work completed.

6. Intellectual Property

All intellectual property developed during the provision of our Services, including but not limited to reports, analyses, and recommendations, remains our property unless explicitly transferred in writing.

7. Confidentiality

We maintain strict confidentiality regarding your business information and requirements. We will not disclose your information to third parties without your explicit consent, except as required by law.

8. Limitation of Liability

Our liability is limited to the fees paid for our Services. We are not responsible for any indirect, consequential, or incidental damages. Our recommendations are based on available information and do not guarantee specific outcomes.

9. Force Majeure

We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or global pandemics.

10. Termination

Either party may terminate the service agreement with written notice. Termination does not affect payment obligations for services already provided or work in progress.

11. Governing Law

These Terms are governed by the laws of the jurisdiction in which our company is registered. Any disputes will be resolved through binding arbitration.

12. Modifications

We reserve the right to modify these Terms at any time. Updated Terms will be communicated to active clients and posted on our website.

13. Contact Information

For questions about these Terms, please contact us through our website or customer service channels. We will respond to all inquiries promptly.